At Magadh Travel, we are committed to ensuring customer satisfaction with our tours, travel arrangements, and hotel bookings. This Refund Policy outlines the conditions and processes for refunds, ensuring transparency and convenience for our valued clients.
Scope
This policy applies to all customers who have booked travel and tour packages, as well as hotel reservations, through Magadh Travel.
Policy Statement
Magadh Travel aims to provide a fair refund process for clients, balancing business needs with customer service excellence.
Procedures
Refund Eligibility
- Refund requests must be submitted within 14 days of booking cancellation.
Only bookings canceled according to the terms specified in the individual package or hotel policies will be considered eligible for a refund.
Submitting a Refund Request
- Contact our customer service through the contact form at our website.
Provide your booking details and reason for requesting a refund.
Our customer service team will review the request and respond within 5 business days.
Roles and Responsibilities
Customers: Responsible for providing complete and accurate information for refund requests.
Customer Service Team: Responsible for processing refund requests promptly and fairly.
Compliance and Enforcement
Compliance with this policy is mandatory for processing refunds. Violations of the policy will be addressed through appropriate administrative channels.
Review and Revision
This policy will be reviewed annually and updated as necessary to ensure compliance with relevant regulations and business practices.